Terms and Conditions



Upgrades:

Upgrade and crossgrade purchases require you to enter your existing serial number during checkout.

Return Policy:

If you are not satisfied with your Boris FX Online Store purchase, please e-mail orders@borisfx.com for a Return Material Authorization (RMA) within 15 calendar days of the product receipt. Monthly subscriptions are excluded from any returns. For instructions on canceling a monthly subscription, click here

Downloads:

For full purchases, installer links and serial numbers will be emailed with your invoice. Upgrades and purchases that require manual order processing will be responded to no later than one business day. If you already have an installed Trial version, please use your serial number to activate. Need help?

License Instructions.

RLM Floating License Option for Continuum, Sapphire, and Mocha:

Sapphire, Mocha, and Continuum (BCC 10.0.5 and up) include Floating License support for Boris Continuum enterprise customers, using the same Reprise License Manager (RLM).

Price: $500 (minimum 5 license required to qualify for floating licenses)

Legacy Renewals:

(Notice of Policy Change: Effective May 1st 2017)

For past customers that own older versions of our products, we have legacy renewal options to get your license upgraded to the current shipping version.

Support:

Boris FX provides complimentary email and phone support for recent versions of Continuum, Sapphire, Mocha Pro, and Silhouette within 12 months of your original date of purchase

Continuum: To be eligible for support, users must have an active Upgrade and Support contract. If you have an older version of Continuum and require support, upgrade to the current version of Continuum. Upgrades will be subject to a Legacy Renewal fee in addition to the regular upgrade price. (See individual hosts for pricing.)

Sapphire: To be eligible for support, users must have an active Upgrade and Support contract. If you have an older version of Sapphire and require support, upgrade to the current version of Sapphire. Upgrades will be subject to a Legacy Renewal fee in addition to the regular upgrade price. (See individual hosts for pricing.)

Mocha Pro and Mocha VR: To be eligible for support, users must have an active Upgrade and Support contract. If you have an older version of Mocha Pro and require support, upgrade to the current version of Mocha Pro. Upgrades will be subject to a Legacy Renewal fee in addition to the regular upgrade price. (See individual hosts for pricing.)

Silhouette: To be eligible for support, users must have an active Upgrade and Support contract. If you have an older version of Silhouette and require support, upgrade to the current version. Upgrades will be subject to a Legacy Renewal fee in addition to the regular upgrade price. (See individual hosts for pricing.)

Sapphire & Continuum Units: Units are eligible for 12 months of email support only. Software updates can be purchased as needed for an additional fee. (See individual units for pricing.)

Support options for after your complimentary year of support has ended: visit our Forums, upgrade to the latest version, purchase an annual subscription, or purchase a one-time support case for a $195 fee.

1 year of Free Upgrades:

Notice of Policy Change: Effective February 1, 2017

Purchases of the most recent versions of Continuum, Sapphire, Mocha Pro and Silhouette full licenses and upgrades will come with 1 year of free upgrades.

End User License Agreement

Taxes in the EU and UK

All prices on this website are shown exclusive of taxes, which are calculated at checkout based on your billing address. Boris FX is registered to collect VAT in the UK and EU. When you make a purchase in our online store from these regions, taxes will be applied to your order as follows.

VAT Registered Businesses in the EU

If you enter a valid VAT number from an EU member state on your account page or during checkout, you will not be charged VAT at the time of purchase. Instead, you account for VAT via the reverse charge mechanism. For further information, see https://europa.eu/youreurope/business/taxation/vat/cross-border-vat/index_en.htm#outsidetheeubuyservices-1

Private Customers in the EU

You will be charged VAT at your local rate in accordance with the EU VAT regulations for supply of digital services. Our EU VAT number is EU372022261. For further information, see https://ec.europa.eu/taxation_customs/individuals/buying-goods-services-online-personal-use/buying-services/electronically-supplied-services_en

Businesses and Private Customers in the UK

Following the end of the Brexit transition period, the UK has introduced VAT on digital services. As Boris FX is VAT registered in the UK and fulfils orders from our UK subsidiary, all sales from our website to UK customers are subject to VAT. Our UK VAT number is 794 3841 87. For further information, see https://www.gov.uk/guidance/the-vat-rules-if-you-supply-digital-services-to-private-consumers

If you have any questions about taxes on your order, please contact our sales team prior to purchasing.