Designed to make upgrading and budgeting for Sapphire, Continuum, Mocha Pro, Silhouette and Optics more convenient, the Upgrade and Support Plan is an annual program that ensures you have access to the latest available features, increased licensing flexibility, and the support you need. Each purchase of a perpetual license or an upgrade includes a free 12-month Upgrade and Support contract. The benefits of this plan are detailed below:
Automatic upgrades: Never fall behind on a Sapphire, Continuum, Mocha Pro, Silhouette or Optics release again! Active Upgrade and Support customers are automatically entitled to all upgrades released during their 12-month contract which begins from the date of purchase.
Full Phone and Email Support: Upgrade and Support customers have unlimited access to phone and email support during business hours.
Automatic Renewals: Don’t ever worry about your Boris FX Upgrade and Support Plan lapsing with automated renewals for Sapphire, Continuum, Mocha Pro, Silhouette and Optics. Your Upgrade and Support plan will automatically renew at least 24 hours before the expiration of your contract and you will be notified via email of an upcoming automatic renewal 30 days prior. You can always manage and cancel automated billing by going to your Boris FX account settings after purchase.
Floating licenses: Floating licenses are pooled licenses that can be shared across a group of users. Floating licenses are available* for annual subscription licenses only* for a flat discounted fee of $500. A minimum of 5 annual subscription licenses per product are required to upgrade to floating. VM or physical server with a USB dongle options are available. Please contact email@example.com for more information.
Burn and Render licenses: Formerly, $99-$499 per license, customers with an active Upgrade and Support Plan are entitled to 5 complimentary Burn or Render licenses per Sapphire, Continuum, or Mocha Pro license. For additional Burn or Render licenses that exceed 5 per license, please contact firstname.lastname@example.org.
Easier Budgeting: The yearly fixed cost allows for clearer planning and budgeting.
Perpetual Licenses: All perpetual licenses include a complimentary 12-month Upgrade and Support contract and will continue to be functional even if your Upgrade and Support contract expires. Please note- expired Upgrade and Support contracts are subject to reinstatement pricing. Click here for more details.
Please contact email@example.com for additional information.
Notes:1) Continuum Units and Premium Filters are not part of the Boris FX Upgrade and Support Plan.