Designed to make upgrading and budgeting for Sapphire, Continuum, Mocha Pro and Silhouette more convenient, the Upgrade and Support Plan is an annual program that ensures you have access to the latest available features, increased licensing flexibility, and the support you need. Each purchase of a new License or an Upgrade includes the 12-month Upgrade and Support Plan. The benefits of this plan are detailed below:
Automatic upgrades: Never fall behind on a Sapphire, Continuum, Mocha Pro or Silhouette release again! Active Upgrade and Support customers are automatically entitled to all upgrades released during their 12-month contract which begins from the date of purchase.
Full Phone and Email Support: Upgrade and Support customers have unlimited access to phone and email support during business hours.
Automatic Renewals: Don’t ever worry about your Boris FX Upgrade and Support Plan lapsing with automated renewals for Sapphire, Continuum, Mocha Pro and Silhouette. Your Upgrade and Support plan will automatically renew at least 24 hours before the end of the current plan and you will be notified via email of an upcoming automatic renewal 30 days prior. You can always manage and cancel automated billing by going to your Boris FX account settings after purchase.
Floating licenses: Floating licenses are pooled licenses that can be shared across a group of users. Floating licenses are available for annual subscription licenses only for a flat discounted fee of $500. A minimum of 5 annual subscription licenses per product are required to upgrade to floating. VM or physical server with a USB dongle options are available. Please contact email@example.com for more information.
Burn and Render licenses: Formerly, $99-$499 per license, customers with an active Upgrade and Support Plan are entitled to 5 complimentary Burn or Render licenses per Sapphire, Continuum, or Mocha Pro license. For additional Burn or Render licenses that exceed 5 per license, please contact firstname.lastname@example.org.
Easier Budgeting: The yearly fixed cost allows for clearer planning and budgeting.
Permanent Licenses: All licenses acquired during your Upgrade and Support contract (including upgrades, floating, and render licenses) are permanent and will continue to be functional even if your contract expires.
Please contact email@example.com for additional information.
Notes:1) Units are not part of the Boris FX Upgrade and Support Plan. 2) If you require support and do not have a current contract, there is a per instance support fee of $195.