Where Can I Find the Sapphire Diagnostic Log?

Tags: Sapphire

The “Help” dialog now has an “email Support” button that takes you to a form. The s_log_extended.text file will automatically be included when using this form.

The Sapphire Diagnostic Log can also be found in the following directories:


Adobe
  • On Windows: C:\ProgramData\\GenArts\SapphireAE\s_log.text
  • On Mac: /Applications/GenArtsSapphireAE/config/s_log.text


Avid
  • On Windows: C:\ProgramData\\GenArts\SapphireAVX\s_log.text
  • On Mac: /Applications/GenArtsSapphireAVX/config/s_log.text


OFX
  • On Windows: C:\ProgramData\\GenArts\SapphireOFX\s_log.text
  • On Mac: /Applications/GenArtsSapphireOFX/config/s_log.text
  • On Linux: /usr/genarts/sapphireofx/s_log.text


Autodesk
  • On Mac: /Applications/GenArtsSapphireSparks11/config/s_log.text
  • On Linux: /usr/discreet/sparks/sapphire11/s_log.text


Please email the file (s_log.text) to support@borisfx.com as an attachment.


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