The “Help” dialog now has an “email Support” button that takes you to a form. The s_log_extended.text file will automatically be included when using this form.

The Sapphire Diagnostic Log can also be found in the following directories:

Adobe

• On Windows: C:\ProgramData\\GenArts\SapphireAE\s_log.text
• On Mac: /Applications/GenArtsSapphireAE/config/s_log.text

Avid

• On Windows: C:\ProgramData\\GenArts\SapphireAVX\s_log.text
• On Mac: /Applications/GenArtsSapphireAVX/config/s_log.text

OFX

• On Windows: C:\ProgramData\\GenArts\SapphireOFX\s_log.text
• On Mac: /Applications/GenArtsSapphireOFX/config/s_log.text
• On Linux: /usr/genarts/sapphireofx/s_log.text

Autodesk

• On Mac: /Applications/GenArtsSapphireSparks11/config/s_log.text
• On Linux: /usr/discreet/sparks/sapphire11/s_log.text

Please email the file (s_log.text) to support@borisfx.com as an attachment.