Why can't I find 'Program Data' or locate my Mocha license on my machine?

Tags: Mocha Pro , Support FAQ

If you can not find the following paths on your machine:
  • Licence Directory for OSX: -/Library/Application Support/Imagineer Systems/FLEXlm/Licenses/
  • Licence Directory for Windows
    • Windows XP: C:\Documents and Settings\All Users\Application Data\Imagineer Systems Ltd\Licensing\
    • Windows Vista: C:\ProgramData\Imagineer Systems Ltd\Licensing\
    • Windows 7: C:\ProgramData\Imagineer Systems Ltd\Licensing\
    • (Legacy versions of Imagineer Software may still use the directory C:\Program Files\Imagineer Systems Ltd\Licensing\)
  • Licence Directory for Linux
    • /etc/opt/isl/licences/
You probably need to make sure that you are able toview hidden folders on your computer. How you view hidden folders will depend on what machine you are using. Use the instructions below to view your hidden folders. Show Hidden Files on MAC OSX:
  1. Open Terminal found in Finder > Applications > Utilities
  2. In Terminal, paste the following:
    • defaults write com.apple.finder AppleShowAllFiles YES
  3. Press return
  4. Hold ‘alt’ on your keyboard, then right click on the Finder icon in the dock and click Relaunch.
  5. Relaunch Finder by right clicking the Finder Icon while hosting the ‘alt’ key
  6. This will show all hidden files.
  7. To hide them again, follow the same steps but replace the Terminal command with:
    • defaults write com.apple.finder AppleShowAllFiles NO
Display hidden files and folders on Windows 8:
  1. Open Windows Explorer.
  2. Click the View tab and Check File name extensions and Hidden items.
Display hidden files and folders on Windows 7 and Windows Vista:
  1. Open Windows Explorer.
  2. Click Organize and choose Folder and Search Options.
  3. Click the View tab, select Show hidden files and folders and then clear the checkbox for "Hide protected system operating files".
  4. Click Yes on the warning and then click OK.
Display hidden files and folders on Windows XP:
  1. Right-click the Windows Start button and choose Explore.
  2. Choose Tools > Folder Options.
  3. Click the View tab and clear the "Hide extensions for known file types" checkbox.
  4. Select "Show hidden files and folders" and clear the checkbox for "Hide protected operating system files (Recommended)".
  5. Click OK and close this window.
Displaying Hidden files on linux is a bit more of a challenge. You can read more about that here.


Join our email newsletter and keep up to date