SNI File Recovery

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‌SNI File Recovery

In the event that SynthEyes detects an internal error, it will usually pop up an Imminent Crash dialog box asking you if you wish to save a crash sni file. You should take a screen capture with Print Screen on your keyboard, then respond Yes.

SynthEyes will save the current file, then pops up another dialog box that tells you that location.

You should then open a paint program such as Photoshop, Microsoft Paint, Paint Shop Pro, etc, and paste in the screen capture. Save the image to a file, then e-mail the screen capture, the crash save file, and a short description of what you were doing right before the crash, to SynthEyes technical support for diagnosis, so that the problem can be fixed in future releases. If you have Microsoft’s Dr. Watson turned on, forwarding that file would also be helpful.

Crash files will be stored in the same folder as the sni file itself, with "_recovered" appended. For example, if you've saved the scene as shot27B.sni, the file shot27B_recovered.sni will be created (or overwritten) in the event of a crash. If you've not yet saved the scene, the name of the shot imagery will be used; for example shot9take3.mov becomes shot9take3_recovered.sni in the folder with the imagery. If there is no imagery, or the folder can't be written, the file crash.sni will be created in your File/User Data Folder.

The crash save file (crash.sni) is your SynthEyes scene, right before it began the operation that resulted in the crash. You can restart SynthEyes then open the crash file. You should often be able to continue using this file, especially if the crash occurred during solving. It is conceivable that the file might be corrupted, so if you recently had saved the file, you may wish to go back to that file for safety.

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