Support & Maintenance Contracts
Q. Can you tell me about your support & maintenance contracts?
23 May 2014
A. Imagineer offers the option to purchase yearly support & maintenance contracts for mocha Pro
. This is ideal for customers that wish to insure they are always running the latest version or need guaranteed response time for customer support & technical issues. Most sites purchasing multi-seats or floating license take the support option. 1 year support contracts include:
Support contracts must be made at time of license purchase or upgrade and must be continuous renewal. For more information, please contact firstname.lastname@example.org or yourlocal reseller.
- Free upgrades to major releases
- Minimum 1 business day response for all technical support cases.